FAQs
If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
How can I change something in my order?
- If you need to change something on your order, please contact us immediately. We usually process orders within 1-12 hours, once we have processed your order we will be unable to make any changes. Contact us here
How can I pay for my order?
Our preferred method of payment is PayPal as it allows you to send money instantly so we can process your order and ship your product immediately. You can also use your credit/debit cards via PayPal as a guest user so you don't have to sign up or register an account with PayPal.
Can I track my order?
If you selected signed for post when placing your order in the check out then you will have a tracking number. If you selected normal 1st, 2nd or Airmail post there are no tracking numbers and allow up to 20 working days for delivery.
Can I return an item?
Yes we accept return up to 30 days of unused goods. All returns must be returned with all packing undamaged.
How long will my order take to be delivered?
Delivery times will depend on your location. Once payment is confirmed your order will be packaged and delivery can be expected within 20 working days. Please see our delivery page for more information here
Do I need an account and what are the benefits?
It's not required to create an account. Having an account provides easier checkout on future orders as you wont need to fill out delivery information each time, you'll also have the ability to see past orders.
I have forgotten my password?
If you have forgotten your password you can request a new one here
Shipping & Delivery
How long will my order take to arrive?
Orders are processed within 1 business days (there may be a notice on checkout if there are likely delays possible i.e. Christmas break or we are attending a tradeshow and processing orders will be longer, these will be highlighted on the checkout page.
Once shipped, estimated delivery times are:
- Domestic Shipping: 1-5 business days
- International Shipping: 5-20 business days (dependent on local destination and customs processing)
How do I track my shipment?
As soon as your order ships and you have purchased a tracked service you will receive a confirmation email containing a tracking link. Please allow up to 24 hours for the tracking status to update. If using the free post or 1st class post option then these don’t have customer end tracking and can take up to 10 Working days for delivery.
International Customs, Taxes & Import Duties
Do I have to pay taxes or customs duties on my international order?
- Depending on your country’s regulations, international orders may be subject to import duties, local Value-Added Tax (VAT), and carrier handling charges upon arrival.
All import duties, local taxes, and clearance fees are the responsibility of the customer. These costs are set by your local government and are not included in our purchase price or shipping charges at checkout.
What happens if I refuse to pay customs duties or reject the delivery?
If you choose to refuse delivery or decline to pay local import charges, the package will be returned to us by the shipping courier. In this scenario:
- Return Shipping & Courier Handling Fees: We will deduct the cost charged by the courier to return the parcel to our facility directly from your product refund.
- Refund Processing: Once we receive and inspect the returned goods, we will issue a refund for the product price, minus any return shipping costs and carrier penalties.
- Abandoned Goods: If the return fee charged by the carrier equals or exceeds the total value of your item, the package may be abandoned by the postal service, and no refund will be issued.