Shipping & Delivery Info

Delivery methods

• Royal Mail 1st and 2nd class

  Use 1st class for quick, efficient delivery across the UK and is typically delivered in 1-3 days*, including Saturdays after posting.
  
  Use 2nd class post if your order is not as urgent and is typically delivered in 3-5 days*, including Saturdays after posting.
  
  *Note under severe weather conditions i.e. Snow, Floods, Storms, the above delivery times will be affected and the Royal Mail will not class an item of post being lost until 20 days to allow them to deliver when the conditions settle, delays can also occur in the postal system during peak seasons like Christmas and public holidays so if your order is not delivered within the 1-5 working days then please allow up to 20 days before contacting us, its probably just been delayed.  

• Air Mail Europe

  Air mail to Europe are typically 3-5 working days*. 
  
  *Note under severe weather conditions i.e. Snow, Floods, Storms, the above delivery times will be affected and the Royal Mail will not class an item of post being lost until 20 days to allow them to deliver when the conditions settle, delays can also occur in the postal system during peak seasons like Christmas and public holidays so if your order is not delivered within the 1-5 working days then please allow up to 20 days before contacting us, its probably just been delayed. 

• Air Mail International

  Air mail to international destinations are typically 3-5 working days*. 
  
  *Note under severe weather conditions i.e. Snow, Floods, Storms, the above delivery times will be affected and the Royal Mail will not class an item of post being lost until 20 days to allow them to deliver when the conditions settle, delays can also occur in the postal system during peak seasons like Christmas and public holidays so if your order is not delivered within the 1-5 working days then please allow up to 20 days before contacting us, its probably just been delayed.   
  
  
  

International Shipping, Customs & Refused Deliveries

1. Import Duties, Taxes, and Fees

For orders shipped outside the UK, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders may be subject to import duties, value-added tax (VAT), administrative charges, or customs fees levied by the destination country once the shipment arrives.

All import duties, taxes, clearance fees, and related charges are the sole responsibility of the customer. These charges are not included in the purchase price or the shipping cost calculated at checkout. We have no control over these fees and cannot predict what they may be.

2. Refused Deliveries and Returned Shipments

If a shipment is refused by the customer upon delivery, or if a package is returned to us due to unpaid customs duties, taxes, incorrect delivery address provided by the customer, or failure to collect the package from a local carrier pickup point:

• Return Shipping & Courier Fees: The customer will be held liable for all return shipping costs, return processing charges, and any unpaid customs fees charged to us by the carrier to return the parcel to our facility.

• Deductions from Refund: These fees will be automatically deducted from the total refund amount upon receipt and inspection of the returned items.

• Non-Returnable Shipping: In cases where return shipping fees and carrier handling charges equal or exceed the total order value, the package may be abandoned by the carrier, and no refund will be issued.

Payment methods

• Card Payments 

  Cards are processed via PayPal's secure gateway

• PayPal

  PayPal is our preferred method of payment, it allows you to send money instantly so we can process your order and ship your product immediately. You can also use credit/debit cards Via PayPal as a guest user so you don't have to sign up or register an account with PayPal. 

• Cheques

  Unfortunately we do not accept cheques, we see cheques as now dated and obsolete for today's online shopping.