If you need to change something on your order, please contact us immediately. We usually process orders within 1-12 hours; once we have processed your order we will be unable to make any changes.

👉 Contact us here

Card Payments are processed via Stripe or you can use PayPal. 

If you selected Tracked24 or Tracked48 post when placing your order in the checkout then you will have a tracking number. If you selected normal 1st or 2nd class post there are no tracking numbers — please allow up to 10 working days for delivery.

Yes, we accept returns up to 30 days of unused goods. All items must be returned with all packaging undamaged.

👉 Returns Page

Delivery times will depend on your location, postal service selected and external factors such as postal strikes or extreme weather conditions such as Heatwaves, heavy snow, floods, strong winds etc i.. Once payment is confirmed your order will be packaged and delivery can be expected within 20 working days.

👉 Please see our delivery page for more information here.

It's not required to create an account. Having an account provides easier checkout on future orders as you won't need to fill out delivery information each time, and you'll also have the ability to view past orders. 

If you have forgotten your password, you can request a new one here:

👉 Reset your password

Orders are processed within 1 business day (there may be a notice on checkout if delays are possible, i.e., Christmas break or tradeshow attendance, which will be highlighted on the checkout page).

Once shipped, estimated delivery times are:

• Domestic Shipping: 1-5 business days
• International Shipping: 5-20 business days (dependent on local destination and customs processing)

As soon as your order ships and you have purchased a tracked service, you will receive a confirmation email containing a tracking link. Please allow up to 24 hours for the tracking status to update.

If using the free post or 1st class post option, these don’t have customer-end tracking and can take up to 10 working days for delivery.

1. Depending on your country’s regulations, international orders may be subject to import duties, local Value-Added Tax (VAT), and carrier handling charges upon arrival.

All import duties, local taxes, and clearance fees are the responsibility of the customer. These costs are set by your local government and are not included in our purchase price or shipping charges at checkout.

If you choose to refuse delivery or decline to pay local import charges, the package will be returned to us by the shipping courier. In this scenario:

• Return Shipping & Courier Handling Fees: We will deduct the cost charged by the courier to return the parcel to our facility directly from your product refund.
• Refund Processing: Once we receive and inspect the returned goods, we will issue a refund for the product price, minus any return shipping costs and carrier penalties.
• Abandoned Goods: If the return fee charged by the carrier equals or exceeds the total value of your item, the package may be abandoned by the postal service, and no refund will be issued.